Terms and Conditions

2.1 These Terms and Conditions apply to everyone who uses the Joulo platform or purchases services from Joulo.

2.2 Joulo expressly rejects any purchase or other conditions of the Customer.

2.3 Deviations only apply if confirmed in writing by Joulo.

2.4 In case of conflict between a signed Agreement and these terms, the Agreement prevails.

3.1 The Agreement is formed upon registration on the Platform and acceptance of these terms.

3.2 Quotes are non-binding and valid for 30 days.

3.3 The Customer is responsible for the accuracy of submitted data.

3.4 Joulo reserves the right to refuse registrations.

3.5 Required data: EAN code, MID proof, charger ID, IBAN.

3.6 Only one booking service provider can be registered per EAN code.

3.7 ERE legislation was formally approved on 31 March 2026. Registration on the Platform constitutes a formal agreement.

3.8 By agreeing at registration, the Customer grants Joulo the mandate to book and trade ERE credits.

4.1 Joulo handles the complete ERE registration chain.

4.2 Joulo is not an energy supplier.

4.3 ERE calculation: kWh × renewable_share × 183 × 3.6 / 1000. Source: NEa.

4.4 The Customer is responsible for the charger's internet connection.

4.5 Joulo targets 99% uptime.

4.6 Joulo independently determines when to sell credits.

4.7 Joulo may engage third parties.

5.1 No cure, no pay • no upfront payment.

5.2 Service fee: 20% of gross revenue.

5.3 Payouts are made quarterly or annually; the exact payout period depends on audit parties and conditions. Payouts are made within 30 days after the end of the payout period.

5.4 Sessions before registration may count if after 1 January 2026 and MID-measured.

5.5 Changes are announced at least 1 month in advance.

5.6 The Customer may not suspend or set off payouts.

6.1 Only MID-certified meters integrated in the charger qualify. Overview: joulo.nl/check-charger.

6.2 Joulo facilitates purchase and installation through partner installers.

6.3 Joulo is not liable for installation quality.

6.4 Charger malfunctions are the Customer's responsibility.

6.5 Joulo may close the Platform for non-compliant charger models.

7.1 All rights to the platform belong to Joulo B.V.

7.2 The Customer receives a personal, non-transferable right of use.

7.3 Customer data remains the Customer's property.

8.1 Joulo is only liable for direct, demonstrable damage.

8.2 Not liable for: market fluctuations, unconnected meters, legislative changes, NEa outages.

8.3 Never liable for indirect or consequential damage.

8.4 Maximum compensation: amount paid out in the 12 months before the incident.

8.5 Claims expire after 12 months.

9.1 Joulo treats customer data confidentially per the Privacy Policy.

9.2 The Customer treats login credentials confidentially.

9.3 Exchanged business information is treated confidentially.

10.1 Initial term: 1 year.

10.2 Tacit renewal for an indefinite period.

10.3 Customer can cancel after initial period with 1 month notice.

10.4 Joulo can cancel with 3 months notice.

10.5 After cancellation, remaining ERE credits are sold and paid out.

10.6 Immediate termination possible in case of fraud or misuse.

10.7 Joulo may suspend access upon suspected misuse.

10.8 In case of bankruptcy, the Agreement ends by operation of law.

11.1 Changes are announced at least 1 month in advance.

11.2 Continued use after the notice period counts as acceptance.

11.3 Service fee changes: see article 5.5.

12.1 Dutch law applies.

12.2 Complaints first via info@joulo.nl, response within 10 business days.

12.3 In case of disagreement: mediator, then competent court in the Netherlands.

13.1 Customers can invite others to register with Joulo via a personal referral link.

13.2 For each active referral, the service fee is reduced by 1 percentage point (from 20% to a minimum of 15%), for both the referrer and the referee.

13.3 A maximum of 5 referrals count towards fee reduction.

13.4 A referral is only considered active once the invitee has completed all of the following steps: (a) created a Joulo account, (b) connected a charger to the Platform, (c) completed ERE registration, and (d) received at least one payout via Joulo. Until all conditions are met, the discount does not apply.

13.5 If the invitee at any point ceases to have ERE credits registered via Joulo or terminates the Agreement, the corresponding discount lapses for both parties.

13.6 Joulo reserves the right to modify or terminate the referral programme with 1 month's notice.

13.7 Misuse of the referral programme (including self-referrals, fake accounts, or manipulation) leads to exclusion from the programme and may result in termination of the Agreement.

14.1 Joulo collaborates with external parties ("Partners"). Partners can register in the following categories:

• Installation partners — installers of charging infrastructure
• Advisory partners — energy consultants, advisors, estate agents, and other referrers
• Energy partners — energy suppliers and energy companies
• Technology partners — manufacturers of chargers and related hardware/software

14.2 Specific requirements apply per partner category. Joulo determines which documents and data are required per category (e.g. Chamber of Commerce number, partner agreement, business IBAN).

14.3 Partner compensation is defined per category in a separate partner agreement.

14.4 Service fee discounts and revenue sharing apply exclusively to partners who have formally registered with Joulo and hold "active" status in the system. Energy companies and other parties that have not (yet) formally registered as a partner are not entitled to any discount, revenue share, or other partner compensation.

14.5 Joulo may unilaterally amend partner terms with 1 month's notice.

15.1 Void provisions are replaced by valid alternatives.

15.2 Joulo may transfer rights to a legal successor.

15.3 These terms are effective from 29 March 2026.