Partner Terms

Applicable to media partners, installers, advisory firms, and energy or platform partners.

Last update: 2 September 2026 • Joulo B.V. • KvK 42023359

1. Scope

•These terms apply to every partner in the Joulo partner program, including media, installer, advisory, and energy or platform partners.
•The partner must be a registered business entity.
•The details are in the partner agreement with its partner schedule (annex 1). The partner accepts it in the partner portal. In case of conflict, the schedule prevails, then the agreement, then these terms.

•Registration is handled via onboarding on joulo.nl.
•Joulo reviews each application for quality, brand fit, and compliance.
•Joulo may reject, suspend, or revoke applications in case of incomplete data, misleading claims, or reputational risk.

•The partner acts independently at its own risk. No employment, agency, or exclusivity is created.
•The partner may not present itself as a Joulo employee or legal representative.
•Communication with NEa or buyers on Joulo processes is handled by Joulo.

•The partner keeps company information up to date and complies with applicable regulations in its field.
•Customer registrations require demonstrable customer consent.
•Customer data is processed only through official Joulo flows and may not be resold or shared without legal basis.

•Claims about guaranteed returns are not allowed.
•NEa communication must remain factual: Joulo is listed as an ERE service provider.
•Misleading claims around mandatory use, exclusivity, or legal deadlines are not allowed.

•Joulo grants a limited, revocable license to use the brand name and logo for partner promotion.
•Using Joulo in trade names, domains, or social handles requires written approval.
•After termination or violation, partner must remove Joulo branding upon request.

•Compensation only applies to valid, attributable, and fraud-free customer registrations.
•Attribution is fixed at signup and does not change afterwards. An existing Joulo customer is not re-attributed to a partner.
•Models: revenue share (a percentage of the gross proceeds of sold EREs), a fixed amount per installation, or a recurring amount per charging station. The percentage or amount is in the partner schedule.
•Revenue share for consumer customers includes VAT and runs as long as the customer books through Joulo. For business customers it excludes VAT and runs a fixed number of years per customer.
•Joulo publishes a quarterly statement in the partner portal. The partner invoices on that statement; self-billing is available when Joulo enables it for the partner.
•Payment within 30 days to the IBAN of the primary account.
•Public minimum Joulo service fee is 10%.

•Partner and Joulo are each responsible for their own data processing.
•Personal data may only be processed and shared for the agreed purpose and under GDPR rules.
•For API or CRM integrations, Joulo may require additional data-processing terms.

•Joulo is not liable for indirect damages or ERE market fluctuations. Liability is capped at the partner compensation of the preceding twelve months.
•Joulo may terminate immediately in case of fraud, abuse, or repeated non-compliance.
•The partnership runs per calendar year. Either party may terminate at the end of a calendar year, in writing and no later than 30 November. This follows the NEa rule of one booking service provider per connection per year.
•After termination Joulo keeps serving the customers already registered and the partner keeps its compensation on those customers, unless Joulo terminated for fraud or a breach by the partner.

Questions about these terms? Contact partners@joulo.nl.

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