Disruption detected

    System status

    Real-time overview of Joulo services and infrastructure.

    v1.5

    Statistics

    –

    kWh

    –

    ERE-credits

    –

    Sessions

    99.9%

    Uptime (30d)

    –

    Avg sessions/charger

    –

    Most active brand

    –

    Avg kWh/session

    –

    Peak hour

    These statistics reflect direct Joulo users only. Whitelabel and CPO client data is not shown. Learn about our whitelabel solution →

    Services

    Platform

    Website & application

    Disruption

    Charger integrations

    Tesla, Easee, Wallbox, Zaptec and more

    Disruption

    OCPP Gateway

    WebSocket server for OCPP 1.6J chargers

    Disruption

    Dashboard & data

    User dashboard and session data

    Disruption

    Payouts

    ERE credit processing and payouts · available after May 2026

    Paused

    Authentication

    Login, registration and security

    Disruption

    Whitelabel / CPO

    Multi-tenant platform for charge point operators

    Disruption

    Partner programme

    Onboarding, dashboard and payouts

    Disruption

    Referral programme

    Referrals and fee discount

    Disruption

    12

    Integrations

    –

    Partners

    –

    Energy companies

    Incident history

    Tesla callback URL error

    2026-04-10

    Incorrect callback URL caused Tesla integrations to fail for ~2 hours. Resolved and affected users notified.

    Resolved

    Auth emails delayed on custom domains

    2026-03-28

    Verification and password reset emails were not being delivered to some email addresses with custom domains. Resolved by adjusting DNS configuration.

    Resolved

    Easee: refresh credentials

    2026-03-23

    Bug fixed in the Easee connection. No data lost • reconnect your Easee account via Dashboard → Connect charger to resume sync.

    Action required

    Scheduled maintenance

    2026-03-01

    Database optimisation performed. No downtime.

    Resolved

    Easee API delay

    2026-02-15

    Easee API was slow to respond, session sync delayed by ~15 min.

    Resolved

    No active incidents. Last update: 12/04/2026.