How can we help?
Customer? Chat via your account for the fastest answer. Not a customer yet? Message us on WhatsApp or request a callback.
We do support ourselves • you get answers from the people who build Joulo.
Chat via your account
Ask your question via messages in your dashboard. We see your charger and account right away, so you get the fastest answer • usually from Talitha or Luca.
Average response time: < 80 minutes
Send a WhatsApp message
Questions before you start? Message us any time. WhatsApp is for messages only.
Average response time: < 24 hours
Request a callback
Most questions are solved faster via chat or the help center. If you prefer a call, leave a callback request • Talitha or Luca will call you back on a weekday.
Average time to first response: < 1 working day
Everything is in the help center
Answers about ERE credits, payouts, MID meters and charger connections are right there in the help center.
We answer most questions right here
We get the same questions a lot. Check these first • your answer is often already there.
First payout in Q3 2026 for sessions from January 1, 2026 onwards. After that, quarterly payouts to your IBAN, automatically. The exact date will appear in your dashboard once NEa trading completes.
New to Joulo? Sign up via joulo.nl/r/CODE to start with a lower fee right away.
Already a customer? Share your own code via joulo.nl/referral — each active referral lowers your fee by 1 percentage point, floor 10%.
Your charger needs a MID-certified meter on board. We connect directly with most popular brands and universally via OCPP 1.6J. Check your specific model on joulo.nl/check-laadstation • you'll see right away whether it works and which route is fastest.
The Tesla Wall Connector Gen 3 MID works directly via Tesla Fleet API: you sign in once and we pull every session automatically. Have an older Gen 3 without MID? You can upgrade to the MID version. Step-by-step on joulo.nl/laadstation/tesla.
You can change your IBAN yourself in your dashboard under Account. We store it encrypted via Supabase Vault, so only you and our payout process can access it.
Yes. Joulo can be cancelled annually under the Dutch Wet van Dam consumer law. Proceeds from already-registered sessions still get paid out. Cancel via your dashboard or by sending us a message.
Yes, Joulo has a phone helpdesk (+31 88 1001 388, weekdays). The easiest option is a callback request via this page: we'll call you at a time that suits you. WhatsApp (+31 575 234 025) is for messages only • that number cannot be called.
We're happy to help
Send your question through the form • it works 24 hours a day. For a callback, pick 'Callback request' as the subject; we'll ask for your phone number right away.
You can also find all charger-specific information and compatibility details in the docs.
Help center
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